Ticket #8383 (closed defect: fixed)

Opened 9 years ago

Last modified 9 years ago

Report a Bug may not be sending an email with the new ticket

Reported by: Kathi Fletcher <kef@…> Owned by: jenn
Priority: critical Milestone: Hot Fixes
Component: trac.rhaptos.org Version: Live
Severity: major Keywords: ReportABug
Cc: reedstrm System Area: Other
Primary Skill: Trac
Site URL: http://cnx.org/
Suppress email to reporter: no


If this sends me email then all is OK. Otherwise, something may be wrong with trac's mailer on these initial bugs. It is certainly mailing me about other bugs.

Change History

Changed 9 years ago by kef

  • cc reedstrm added
  • owner changed from kylejb to jenn
  • suppressreporteremail unset
  • status changed from new to assigned
  • priority changed from unprioritized to critical

Confirming that I never received an email about this bug on initial submission. Two authors have reported the same issue.

Changed 9 years ago by jenn

Ross -- we construct the email address manually, from components entered on the ReportABug form, so I'm willing to entertain the possibility that we're doin it rong. But since that code hasn't changed in a while, may I ask you also to look in whatever mail logs there are, and see if you see any outbound mail errors that match these circumstances? 19 will show you when all the most recent ReportABug tickets were filed.

Changed 9 years ago by kef

  • owner changed from jenn to reedstrm

Changed 9 years ago by kef

  • severity changed from minor to major

Changed 9 years ago by kef

  • milestone changed from future to Hot Fixes

Changed 9 years ago by kef

  • owner changed from reedstrm to jenn

Can you take a look at this and see if we can get it resolved? I have had additional emails from outside bug reporters not receiving trac emails. It might be a problem on updates also. Is there a way to resolve this without Ross, because he has way too many fires right now.

Changed 9 years ago by jenn

  • skills changed from Unspecified to Trac
  • component changed from Unknown to trac.rhaptos.org
  • area changed from Unknown to Other

Testing to see if Kathi gets email from an update to this ticket.

Changed 9 years ago by jenn

  • status changed from assigned to testing

(In [27196]) Direct-to-trunk tweak that fixes email notification on ReportABug tickets and prevents a site error that arose if an email was entered without a name. Fixes #8383.

Changed 9 years ago by jenn

  • status changed from testing to closed
  • resolution set to fixed


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