Ticket #9468 (closed enhancement: duplicate)

Opened 8 years ago

Last modified 7 years ago

Add disabled MathML link to EIP for IE users

Reported by: je2 Owned by: kef
Priority: unprioritized Milestone: Sprint - 2011
Component: Edit-in-Place Version: Live
Severity: minor Keywords:
Cc: System Area: Authoring
Primary Skill: Usability
Site URL:
Suppress email to reporter: no

Description (last modified by ew2) (diff)

We recently had a case where some users were confused about why the MathML link did not appear for them when editing in EIP when it was present for their colleagues.  It turns out that the ones missing the link were using IE, and our logic was to hide that link browsers that do not support the MathML editor.

In light of this, I am wondering if instead of showing nothing for IE we should be showing a disabled link.  For example:

"MathML Editor (disabled)"

We could supplement this with a tooltip or some other explanation that explained that the editor was only available in FF.  The advantages with this approach:

  • We've already done the design work for adding in the text
  • All users get the same interface, so there's no confusion about where something went or what they're supposed to be seeing
  • It advertises the presence of the MathML editor IE users

The disadvantages:

  • Might be confusing for people who wonder why we are showing them something they can't use

Change History

Changed 8 years ago by kef

Seems like it could be a good idea to me.

Changed 7 years ago by ew2

  • milestone changed from Ticket Triage to Sprint - 2011

Changed 7 years ago by ew2

  • cc manpreet, maxwell removed
  • description modified (diff)
  • summary changed from Add disabled MathML link to EIP for non-Firefox users to Add disabled MathML link to EIP for IE users
  • Link should be disabled for IE
  • Link should include (BETA) on Chrome and Safari.

Changed 7 years ago by maxwell

My opinion is that it should not be labeled "disabled" for IE, but rather something like "MathML Editor (not available in IE)". This more clearly defines the problem and doesn't lead to questions of why it's enabled for one colleague and not another (or enabled yesterday but disabled today). If this is too much information to put in that small area, my suggestion is to leave the link reading "MathML Editor" that pops up a page that, in lieu of the editor, informs the user that they need to use another browser, preferably FF.

I believe the relevant code is in src/Products.RhaptosModuleEditor/Products/RhaptosModuleEditor/skins/rhaptos_module_editor/eip/editInPlace.js

Changed 7 years ago by maxwell

  • status changed from new to closed
  • resolution set to duplicate

Rewrote this with a more concise recommendation (for the sprint) in #11582.

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